Success Stories
Client Testimonials
At Good Stewart Consulting, we don’t just deliver solutions—we deliver measurable outcomes. Explore how our consulting services have helped real organizations improve performance, increase revenue, and strengthen care delivery.
Multi-Specialty Practice Transformation
Client Type: Chicago-based Multi-Specialty Outpatient Practice
Challenge: Chronic scheduling inefficiencies, patient wait times exceeding 45 minutes, and a 12% denial rate in claims processing that significantly impacted cash flow.
Solution:
- Conducted a full operational and workflow audit across front desk, clinical, and billing departments
- Restructured patient flow and redesigned check-in/check-out processes
- Streamlined provider scheduling templates and reduced appointment overlap
- Partnered with the existing RCM vendor to implement real-time denial tracking and weekly reporting dashboards
- Trained front desk team on performance metrics, insurance verification protocols, and improved communication pathways
Results:
- Patient wait times reduced by 37% within 60 days
- Annual revenue increased by over $250,000 due to improved claims timeliness and reduced denials
- Appointment fill rate reached 90% by month three post-intervention
- Denial rate dropped from 12% to 4.5% within one quarter
“Working with Good Stewart was a true game changer! Our front office runs smoother, our providers are happier, and we’re finally seeing the revenue we were missing.”
— Practice Administrator, Chicago, IL Practice – connected to established health system
Urgent Care Public Health Preparedness
Client Type: Regional Urgent Care Group
Challenge: The organization lacked a formal infectious disease response plan, had no PPE stockpiling strategy, and was unprepared for surge events—leaving patients and staff vulnerable during critical times.
Solution:
- Designed a comprehensive infectious disease response plan aligned with CDC and state public health guidelines
- Developed a 6-month PPE stockpiling and rotation system with local vendor partnerships
- Led quarterly simulation drills for 25+ clinical and administrative staff focused on surge response, infection control, and triage protocols
Results:
- Maintained full operational capacity through three pandemic surges without closures
- Reduced PPE supply disruptions by 80%, ensuring continuity of care and staff safety
- Achieved a 95% staff readiness score on post-simulation evaluations
“Before working with Jessica and her team, we had no plan for the pandemic. Now, we’re confident and prepared. Our staff knows exactly what to do, and our patients feel the difference.”
— Site Manager, Allen, TX Urgent Care Group
Pediatric Clinic Workflow Revamp
Client Type: Pediatric Primary Care Practice
Challenge: The clinic faced ongoing provider burnout, poor EHR compliance, and a staff turnover rate of 45% annually—threatening operational continuity and quality of care.
Solution:
- Introduced standardized workflows across clinical and administrative teams to reduce redundancies and clarify responsibilities
- Redesigned EHR templates to improve accuracy and eliminate duplicate entry, increasing documentation efficiency
- Delivered customized leadership coaching for supervisors and conducted 3 team-based development sessions for medical assistants and front desk staff
Results:
- 45% improvement in documentation timeliness, achieving 95% chart closure within 48 hours
- 60% reduction in staff turnover within 6 months
- Significant morale improvement noted in anonymous staff survey, with satisfaction scores increasing from 68% to 91%
“We were struggling to retain staff and stay on top of patient documentation. After working with Jessica, our clinic runs like a true team. It’s efficient, supportive, and finally sustainable.”
— Physician Owner, Johns Creek, GA Pediatric Practice
These success stories show how our focused healthcare consulting strategies drive operational improvements, financial growth, and sustainable clinical performance.
Looking for similar results in your organization? Book a discovery call with Good Stewart today!